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frequently asked
questions

 

Can I pre-order items for delivery?

 
q: How Do I Order Internationally?

Yes; however this only applies to items that are specifically indicated as pre-order.

 
q: Can I return items to the stores?

We are pleased to offer our store customers returns direct to our Stores. Just return your items unopened, in a re-saleable condition, within 14 days. Our promise to replace faulty or refund faulty items does not apply to faults or damages caused by accident, neglect or misuse. For further guidance please click on the following link; Returning an item to our Stores

 
q: Do I get charged for the delivery of each item I order?

All orders direct from our warehouse attract one delivery charge, regardless of how many items you have ordered with exception of Pre-orders that are charged per item ordered and orders direct from our suppliers. For example; if your order is direct from our warehouse but also contains a large item from one of our suppliers, there will be two delivery charges.

 

returns

 
q: How do I enquire about the availability of a item?

To find out about the availability of a item simply complete the enquiry form here. Please ensure you provide the following information; product name, price (if known) and the product make. Your enquiry will then be forwarded to our Customer Service Team who will provide you will details. Alternatively you can contact our stores directly here.

 
q: returns & exchanges

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ORDERS

 
q: How Can I Change Or Cancel My Order?

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q: How Can I Track My Borderfree Order?

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q: returns & exchanges

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q: Billing And Payment Options

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